Delivery

All our orders are sent all over the world from France with Laposte

Most orders are usually dispatched within a week

Custom orders may take an extra week to be shipped 

France :

French Orders are usually delivered within 3-4 days

Europe & International :

European & international orders sent via standard shipping (without tracking number) are usually delivered within 2-5 weeks, however, delivery times may vary greatly with this method, depending on your local post services effectiveness and international traffic constraints.

Orders sent with tracked shipping are usually delivered much faster, within 10-20 days. This method also allows you to safely track your order from my local post office to your mailbox.

Once your order has been shipped, we’ll email you with a link to view your tracking information. You can also access your tracking information by clicking 'View your order' on your order confirmation email.

If you can’t find your tracking details or order confirmation email, please check your spam folder. If it’s still nowhere to be seen, you can email us with your order number and/or the delivery address so we can track down that information for you.

If you’d like to cancel your order, remove an item or change the delivery address, please email us at sesplusbeauxatours@gmail.com as soon as you can with your order number in the subject line. We cannot guarantee we’ll be able to cancel or change your order before it ships out.

If there’s a problem with any items in your order, please contact us at sesplusbeauxatours@gmail.com with your order number and pictures of the defective or damaged item, we can then either send you a replacement or provide a refund.

Ses Plus Beaux Atours reserves all rights to qualify what constitutes defective products.

Unfortunately, due to the nature of our product, we are not able to accept any returns. 

If your local postal service is unable to deliver your order, it will be sent back to us. The most common reasons for failed delivery include:

- Insufficient or incorrect address

- No one home when delivery is attempted

- Parcel not collected from local post office

Your order may take several weeks/months to be sent back to us, once received, we will contact you via the email provided with your order to inform you about the shipping costs for redelivery.

If your order has reached the destination country and you’re concerned it’s been lost, please first get in touch with your local postal service .They’re responsible for the final delivery, so they’ll have the best information for you. Ses Plus Beaux Atours shall not be responsible for any delayed or lost parcel, once your order is shipped it is in your local post service’s hands and responsability. Therefore, we are unable to offer refund for any lost order. 

- Mail Theft

If you suspect your order has been stolen once it's been marked as delivered, you will need to lodge an inquiry with your local postal service. They may or may not reimburse you for your package cost. 

Unfortunately we're unable to reimburse you for your order, as the local postal service and customer are responsible for the final delivery once a parcel reaches the destination country.

We advise you to please consider having your order delivered to your local post office or a collection point to avoid mail theft in future.